Posted: Wednesday, February 7, 2018 1:44 PM
Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than 820 million in annual revenues. With a vision to become a global leader in water:based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec:H2O products, that are changing the way the world cleans.
Tennant employees work to create a cleaner, safer, healthier world. Tennant is a company that cares about what its doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but dont damage the environment. Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision:making, as we strive to leave things in better condition than when we found them.
Sign on bonus available Terms/conditions may apply to sign on bonus.
Be the voice of Tennant Company. Our Customer Service team helps us deliver extraordinary service to customers around the world every day. If you want an opportunity to grow while helping customers, we have a Customer Service position for you. As a member of our team you are empowered to make a difference each and every day while being part of Tennants success. Exciting and fast:paced, start a career with the 100+ year old company that is driven to a new standard for positive customer experiences. Explore the Customer Service career opportunities at Tennant and help us create a cleaner, safer, healthier world.
The Customer Service Representative will provide customer support for Tennants North America Aftermarket business. This is a business:to:business customer service role with opportunities for growth. Will also support and participate in collaborative relationships within Customer Service and cross functional business units within Tennant. Hours of operation are Monday through Friday, 7:00 a.m. until 6:00 p.m. with full time shifts starting as early as 7:00 a.m.to as late as 9:30 a.m.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Answer incoming internal and external calls directed from Tennants 1:800 phone queue
*Receive and enter all incoming phone, faxed and electronic orders and quotes in an accurate and efficient manner for assigned Tennant products and services
*Adhere to documented Tennant order entry and phone procedures
*Advise and/or contact customer regarding required Purchase Order information needed
*Effective time management and ownership surrounding CSRs Daily Open Order Report
*Proper and timely escalation and coordination with business partners on customers behalf for any inquiries related to phone, faxed or emailed requests
*Effectively resolve customer inquiries, quote and general requests balancing customer and company needs with responsibilities to include:
*Fax/e:mail requests for W9, MSDS, POD, part identification
*Status of part and service orders, shipment tracking information, back orders, purchase order confirmations
EDUCATION AND EXPERIENCE REQUIRED:
*High school diploma or equivalent
*Two years experience in a customer service / contact center environment, preferably in a business to business environment.
*SAP experience preferred
*PC and PC application skills
Minneapolis:based Tennant Company (TNC) is a world leader in designing, manufacturing and marketing solutions that empower customers to achieve quality cleaning performance, significantly reduce their environmental impact and help create a cleaner, safer, healthier world. Its products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent:free and other sustainable cleaning technologies; and coatings for protecting, repairing and upgrading surfaces. Tennants global field service network is the most extensive in the industry. Tennant has manufacturing operations in Minneapolis, MN; Holland, MI; Louisville, KY; Chicago,
• Location: Minneapolis / St. paul
• Post ID: 29313587 minneapolis