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Posted: Sunday, February 4, 2018 8:23 PM

## Job Description The purpose of this position is to provide service to customers by monitoring alarm systems and notifyimg proper authorities, customers, and/or their designees upon receiving an alarm signal indicating a possible fire, burglary, hold-up, or any other abnormal condition at the customer's location. * **Principal Accountabilities ** 1. Responds promptly and appropriately to alarm conditions at customer location: Notifies authorities appropriate to the alarm situation (ie, fire, intrusion, etc.) Provides all information essential for emergency response. Notifies the customer (and designated call list) of the alarm when it is appropriate to do so. Follows up with authorities to ensure alarm situation has returned to normal. Takes appropriate action on trouble signals. 2. Ensures effective monitoring of customer opening and closing status; coordinates corrective action when required. 3. Documents all alarms and malfunctions, making sure to include the cause of each. Forwards information to appropriate personnel for action and resolution. **Education & Experience** * High school diploma, GED or equivalent. * Three to five years in a customer service discipline, and/or Emergency Medical Service/911 Operator. Skills & Competencies * Display effective interpersonal communication. * Ability to exercise sound judgment in dealing with sensitive and confidential information and matters. Flexibility/adaptability. * Display effective problem solving skills. * Effective reasoning ability --solve practical problems, interpret and apply instructions, define problems, collect data, establish facts and draw valid conclusions. * Interact with and explain information to a broad group of customers. * Maximizing productivity levels while providing word class customer service *Shifts/hours worked are subject to change per business needs ## EEO Statement All qualified applicants that apply for Stanley Black & Decker will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status. *Requisition Number:* 51399BR *City:* Plymouth *Business:* US - SSS - CSS


• Location: Minneapolis / St. paul, Plymouth

• Post ID: 29440957 minneapolis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018