Customer Service and Workforce Analyst Intern : Affiliate Company Job - (eagan, minnesota)
Posted: Wednesday, February 7, 2018 2:20 PM
About Blue Cross
Founded in 1933, Blue Cross and Blue Shield of Minnesota is the largest health plan in the state. We have more members, the largest network of providers and more products and services than any other plan in Minnesota. From the beginning, Blue Cross has been an innovator with a mission of making a healthy difference in people's lives.
We understand the importance of finding a job that you truly enjoy - at a company that shares your values. We've made it easy to feel good about working at Blue Cross by encouraging volunteerism, valuing diversity and offering the flexibility you need to live a balanced life. We offer a suite of comprehensive medical and dental benefits as well as competitive pay, flexible work schedules and generous personal paid time off in addition to 20 hours of volunteer paid time off each year. We look forward to serving Minnesotans over the next 80 years and beyond. Join us and make a healthy difference through the work you do every day.
Description Summary 13;
This position is responsible for answering customers questions pertaining to products, benefits, claims and eligibility in a call center environment. They will also support the creation and distribution of standard performance reports, work schedules and call forecasts. In addition, this position will monitor call trends and suggest appropriate actions.
* Respond to customer telephone inquiries or written inquiries within a call center environment
* Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs
*Research inquiries completely to ensure timely resolution of issues with minimal support
*Support scheduling for call center to ensure adequate staffing levels are maintained
*Develop long term call forecast and modify current forecasts based on analysis of call volume
*Produce and distribute assigned reports and dashboards according to established schedule
*Other duties as assigned
:Holds a GPA of 3.5 or above on a scale of 4.0
:Successful completion of coursework in statistics, communication and business.
:Junior level or above
:Strong application knowledge of Word, Excel and PowerPoint
:Ability to deal with ambiguity and drive for clarity
Preferred Requirements 13;
:Interest in Healthcare Industry
FLSA Status 13;
Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
Make a difference
Thank you for your interest in Blue Cross. Be part of a company that lets you be you - and make a healthy difference in people's lives every day
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
Blue Cross(R) and Blue Shield(R) of Minnesota and Blue Plus(R) are nonprofit independent licensees of the Blue Cross and Blue Shield Association
• Location: Minneapolis / St. paul
• Post ID: 29313312 minneapolis